How can I track my vehicle?

Communication is one of the most important aspects of auto transport. To track your vehicle, you can call us at 916-234-6190. Our agent will also provide you with his/her cell phone number, as well as the cell phone number of the driver.

Is my shipment insured during transit?

Yes, your vehicle is fully insured at no additional cost to you. Each carrier has liability insurance, as well as cargo insurance. If something happens to your vehicle during transit, we will help you get in contact with the carrier to handle your claim. All damage must be noted on the bill of lading and reported immediately.

How far in advance do I need to place my order?

The more advance notice we receive the better, so we can best meet your specific needs. If you are in an urgent situation, please call us as soon as possible, and your agent will discuss your options with you.

How does payment work?

We do not take any money upon placement of the order. We will keep a credit card on file and only run the deposit amount when the vehicle is dispatched and the truck is on its way to pick up your vehicle. The balance is paid upon delivery of the vehicle either by cash, money order, certified check, or also on the credit card. If the balance is paid with a credit card, we will need to know in advance, and there will be a small surcharge added to your total.

How do you figure out the price to transport my car?

The price is determined by mileage, vehicle size, delivery and pick up locations, as well as any specific needs that you may have. We will provide you the best service at the best price possible.

How long before my vehicle is picked up?

On average, it takes 1-7 business days for the vehicle to get picked up, depending on locations. An inoperable vehicle, or extremely large vehicle, will most likely take a few additional days.

How long does it take to transport my vehicle?

That depends on how many miles the vehicle is traveling. A driver is only allowed to drive a certain amount of miles or hours each day. They also have other cars to unload and load which will add additional time, but we will be able to provide you with the drop off date as soon as the vehicle is dispatched.

Can I ship my car if it is in-operable?

As long as you tell us the vehicle is inoperable when you place the order, we will be able to send a truck that is equipped for hauling inoperable vehicles. There is an additional charge for inoperable vehicles, depending on the technical reason they are inoperable. If the driver arrives to pick the vehicle up, and we weren’t told that the vehicle is inoperable, your deposit will be forfeited if the driver is unable to load it.

What if the truck cannot get to my location?

Most carriers are very long and very wide, which makes it very difficult to enter some residential neighborhoods. Some city laws will not allow these trucks in certain areas. If the truck is unable to make it to your front doorstep, they will get as close as possible to the scheduled pickup location, and then meet you in a location with an adequate amount of space, such as a local grocery store or major street.

How do I pay for my auto shipping?

We have a comprehensive way of different payment options, including all major credit cards.

Do I have to pay a deposit?

As per our company policy, we must obtain at least some funds or form of payment when your transport has been scheduled.

Does my car have to be in working condition?

No we can transport vehicles in non-working condition.

Can you guarantee a pickup and delivery date?

Yes we do. You can get an instant quote with a guaranteed pickup date on our website. Please give us a call for a guaranteed delivery date price.

Can I put personal items in the vehicle?

We do not recommend placing any personal items inside the vehicle.

What if I am not available when my vehicle is delivered?

The owner of the vehicle does not have to be present at pickup or delivery. It can be anyone over the age of 18.

How long does it take to ships my car?

Depending on what shipping option you chose and where your vehicle is going to and from. On average, a driver can go around 500 miles a day. However, this can vary depending on weather, traffic and other pickups/deliveries.

If we ship several cars, do I get a discount?

Yes!

Will it be shipped with other cars, or all by itself?

There are many types and styles of trailers — the most common ones used are six or nine car transporters.

What do I need to do to get my car ready for shipment?

While nothing is required to prepare for shipment, we advice our customers to try and remove all personal belongings, remove all toll passes (so you don’t get charged while in transit), and try to have around a ¼ tank of gas.

Do I need special insurance for the transport?

No special insurance is required